#TOLL FREE TEXTING CODE#

Interested in getting a toll-free phone number? Similar to long codes, toll-free numbers are provisioned instantly. Some categories of messaging, such as high-risk financial services and third-party debt collection, are specifically forbidden on toll-free SMS. Only US toll-free numbers include SMS capabilities. Note that OneSignal currently does not support voice capabilities. Companies often use toll-free numbers for easy transitions between SMS and phone calls. If you would like to use a single number for voice and text, using a toll-free number could be a good choice. However, you can choose to submit your business and message information for carrier verification, which will help reduce the risk of carrier filtering. Similar to long codes, toll-free numbers are subject to carrier filtering. You can also pay more to increase this throughput.

#TOLL FREE TEXTING CODE#

Toll-free numbers also have a higher throughput than long code phone numbers and send at a rate of three message segments per second. Using Toll-free Numbers for SMS When should you use a toll-free number? Twilio will also manage the carrier approval process, which can take 8-12 weeks. Interested in getting a SMS short code? Fill out the application in your Twilio project. Some carriers are not supported and some wireless plans from support carriers don’t include short code messaging capabilities by default. Not all users can receive messages from short codes. Short code programs are also subject to random compliance audits to ensure that companies are using them as approved. Certain use cases are not allowed in the United States. Short codes must be submitted to Twilio and mobile carriers for approval and can only be used to send SMS within the approved country. Refer to short code guidelines to find out details for your country. Twilio currently offers short codes in select countries, including the United States, Canada, and the United Kingdom.

Time-sensitive alerts: A banking app requires two-factor authentication and relies on a short code to provide better security and reliability.

High volumes of one-to-one transactional notifications: A food delivery app sends many transactional updates to keep all their users updated, such as order confirmations, order status updates, and order delivery messages.

Large one-to-many notification blasts: An e-commerce retailer with a large audience sends a promotional offer for a limited-time sale.There are many practical applications for SMS short codes, for example: However, if you know text messaging drives sales and revenue for your business, that may be more than enough to justify the investment. SMS messaging with short codes will be more expensive than with long codes, as there are additional costs for setup, number rental, and MMS enablement, and they must be leased for a minimum of three months at a time. If you know texts are effective with your audience and you have the budget, short codes may be a good investment. Because short codes are approved with wireless carriers, messages sent from short codes don’t face carrier filtering as long as they comply with the use case outlined in your short code application. Long codes are subject to carrier filtering, so companies sending more than a few hundred messages a day from a long code run the risk of being marked as spam. If you want to avoid carrier filtering, short codes are your best option. Short codes send at a rate of 100 message segments per second or more, compared to long codes that traditionally send at a rate of one message segment per second (though this can be higher for companies under new A2P 10DLC regulations, depending on Trust Score and use cases). If you are sending SMS to very large audiences, you may want to use a short code. Using Short Codes for SMS When should you use a short code? You also have the option to choose a vanity toll-free number. For example, a coffee chain could choose 52883, which spells out LATTE.Ī toll-free number is a 10-digit phone number that begins with 8XX. Short codes are randomly assigned, but certain countries allow you to choose a vanity number. Short codes and toll-free numbers are both alternatives to long codes, which are your standard phone numbers.Ī short code is a five or six-digit phone number used to send SMS and MMS messages. What are short codes and toll-free numbers?

The benefits to using SMS in your messaging strategy are clear, and these new number types are great for companies that want faster sends and to avoid getting flagged as spam. We’re continuing to improve our SMS messaging channel, and we’re very excited to announce that we now support short codes as well as toll-free numbers for you to send SMS from.

Toll free texting